Warner Music Group – Senior Vice President, Service Excellence

Leadership Capital Group is pleased to announce the appointment of Michael Borts as
Senior Vice President, Service Excellence for Warner Music Group
Michael Borts
Senior Vice President, Service Excellence

Michael joins Warner with over 20 years of client service and technology experience, delivering and supporting large scale customer-facing software solutions. He has over 15 years of executive management experience, specializing in software strategy development, client relationship management, user experience and overall leadership.

Michael most recently left Citco Group as their Director of Client Services, where he was global head of a client facing IT organization spanning all divisions of the company. He spearheaded the development of the multi-tier Client Services organization that ensured a flawless delivery of Citco’s proprietary IT solutions and business products to its worldwide customer base. Michael was previously Director of Software Development and Support at Citco and had a seven-plus year tenure with NYSE in their Regulatory Technology and Trading Technology divisions. Michael started his career as a programmer in Russia and continued his growth with companies such as Merrill Lynch and Bear Stearns, where he transitioned into the support and client services realm.

Michael earned a Master’s Degree from the University of St. Petersburg, Russia, and currently resides in New Jersey with his wife and son.

About Warner Music Group
Warner Music Group (WMG) is an American major global record company headquartered in New York City. The largest American-owned music conglomerate worldwide, it is one of the ‘big three’ recording companies (the three largest in the global music industry). The company operates some of the largest and most successful recording labels in the world, including its flagship labels Warner Bros. Records, Parlophone Records and Atlantic Records. WMG also owns Warner/Chappell Music, one of the world’s largest music-publishing companies.

About Leadership Capital Group
Leadership Capital Group is a premier globally-focused Board of Director and executive search firm consulting at the senior executive and C-level. With clients and candidates from the Americas, EMEA and Asia-Pacific markets, Leadership Capital Group is known for engaging the unengageable and marrying first-rate talent with our clients.

To contact the partners that led this search, email
Marc Lewis: marc.lewis@lcgsearch.com
Evan Groff: evan.groff@lcgsearch.com