American Express – Vice President, Digital Customer Experience

Leadership Capital Group is pleased to announce the appointment of Tilak Joshi as
Vice President, Digital Customer Experience for American Express
Tilak Joshi
Vice President, Digital Customer Experience

Tilak Joshi, a seasoned product and technology executive with leadership and operational experience across startups, government, and fortune 500 companies, joins American Express as the VP, Digital Customer Experience. Tilak joins American Express from PayPal where he led a team of over 30 people to manage the Product Management for Analytics Platforms. Prior to PayPal, TIlak held senior positions at Citigroup and NASA.

Tilak holds two Bachelors of Science degrees from the University of Maryland, College Park; one in Finance and the other in Computer Science.

About American Express
American Express Company (NYSE: AXP), a Fortune 100 company, is a global payments, network and travel company founded in 1850 and headquartered in New York. It provides customers with access to products, insights and experiences that enrich lives and build business success. The Company’s principal products and services are charge and credit payment card products and travel-related services offered to consumers and businesses worldwide. In 2011, American Express received its fifth consecutive J.D. Power and Associates award for the highest customer satisfaction among credit card companies. It also was named to BusinessWeek’s annual roster of customer service champs, and received many other awards for distinguished service globally.

The Company’s products and services are sold to diverse customer groups, including consumers, small businesses, middle-market companies, and large corporations. These products and services are sold through various channels including direct mail, on-line applications, targeted direct and third-party sales forces, and direct response advertising.

With a global workforce of more than 60,000, American Express is recognized the world over as a great place to work. In the Americas, Fortune magazine counts it as one of, “The Best Companies to Work For”, “America’s Most Admired Companies” and a “Top Global Company for Leaders”. Black Enterprise Magazine ranked American Express as one of “The 40 Best Companies for Diversity”*, pointing to strengths in diversity among the Board of Directors and senior management. BusinessWeek recognized American Express as one of “The Best Companies for Leaders”* and “Best Global Brands”.* In Europe, The Sunday Times ranks the organization as one of the “Top 20 Best Big Companies to Work for”.* In Asia, the Economic Times says it is one of “India’s Best Companies to Work for”.

About Leadership Capital Group
Leadership Capital Group is a premier globally-focused Board of Director and executive search firm consulting at the senior executive and C-level. With clients and candidates from the Americas, EMEA and Asia-Pacific markets, Leadership Capital Group is known for engaging the unengageable and marrying first-rate talent with our clients.

To contact the partner that led this search, email
Bill Liguori:
Evan Groff: